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Customer service executive
$229k-301k (estimate)
Full Time | Telecommunications Just Posted
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Tata Communications is Hiring a Customer service executive Near Burbank, CA

Broad outline of the Role

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

Graduate with 0-4 years of experience

Other knowledge / skills

  • Demonstration of problem-solving skills
  • Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
  • Knowledge of network, operation systems

Key Responsibilities

  • Maintaining, administering, upgrading, and troubleshooting network tools and equipment
  • Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
  • Ensure SLA are achieved and work proactively to maintain the same.
  • Conduct network security audits and scanning on a predetermined basis.
  • Compile and track vulnerabilities over time for metrics purposes.
  • Timely upgradation of all the tools used and their related documents like SOPs etc.

Technical Competencies

Knowledge / Skills

Last updated : 2024-04-30

Job Summary

JOB TYPE

Full Time

INDUSTRY

Telecommunications

SALARY

$229k-301k (estimate)

POST DATE

05/02/2024

EXPIRATION DATE

07/30/2024

WEBSITE

tatacommunications.com

HEADQUARTERS

HERNDON, VA

SIZE

7,500 - 15,000

FOUNDED

2002

CEO

VINOD KUMAR

REVENUE

$200M - $500M

INDUSTRY

Telecommunications

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About Tata Communications

Tata Communications is a digital ecosystem enabler that powers todays fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the worlds internet routes and connects businesses to 60% of the worlds cloud giants. We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry ... leaders in this New World of Communications, with our unique promise of delivering secure connected digital experiences. In 2020, we announced the launch of Secure Connected Digital Experience (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term. To know more, visit TataCommunications.com Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is present in over 200 countries and territories around the world. We are committed to being an equal opportunity workplace and to providing an inclusive environment to all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, or any other status protected by law. Tata Communications and its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment. More
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Tata Communications
Full Time
$229k-301k (estimate)
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